Refund policy
NaturaVital Clinical
Effective Date: February 16, 2026
At NaturaVital Clinical, we make clinically formulated supplements that meet the highest quality standards. Due to the nature of ingestible health and wellness products, all sales are final.
Please review this policy carefully before making a purchase.
Returns
NaturaVital Clinical does not accept returns.
Because our products are ingestible health supplements, we cannot restock or resell returned items to protect safety and quality.
All purchases are final once an order is placed.
Refunds
We do not offer refunds for:
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Change of mind
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Buyer’s remorse
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Incorrect product selection
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Opened products
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Used products
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Delayed delivery caused by carriers
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Failure to provide accurate shipping information
Damaged, Defective, or Incorrect Items
If you receive a product that is:
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Damaged in transit
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Defective
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Incorrect (wrong item shipped)
You must contact us within 7 days of delivery at:
support@naturavitalclinical.com
Please include:
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Your order number
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A clear photograph of the product and packaging
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A brief description of the issue
Claims submitted after 7 days may not be eligible for review.
If your claim is approved, we may, at our discretion:
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Ship a replacement product at no additional cost, or
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Issue a refund to your original payment method
We reserve the right to deny claims that do not meet the above criteria.
Lost Packages
If tracking shows a package as delivered, NaturaVital Clinical is not responsible for lost or stolen items.
If a package is confirmed lost in transit by the carrier, please contact us within 7 days of the estimated delivery date.
Claims are reviewed on a case-by-case basis.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to:
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Incorrect address
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Incomplete address
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Failure to retrieve package
We do not issue refunds. Reshipment fees may apply.
International Orders
Customers are responsible for any:
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Customs duties
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Import taxes
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Clearance fees
Orders rejected by customs or abandoned are not eligible for refund.
Order Cancellations
Orders cannot be canceled once processing has begun.
If your order has already been sent to fulfillment, it cannot be modified or refunded.
Contact Us
If you have questions regarding this policy, please contact:
NaturaVital Clinical
451 Ludlow Ave., Suite 113, Cincinnati, Ohio 45220