Terms of service

Terms of Service

NaturaVital Clinical

Effective Date: February, 16, 2026
Website: www.naturavitalclinical.com

1. Acceptance of Terms

These Terms of Service (“Terms”) are entered into by and between NaturaVital Clinical, LLC (“Company,” “we,” “us,” or “our”) and you (“User,” “you,” or “your”).

These Terms govern your access to and use of:
- naturavitalclinical.com
- Any related websites
- Digital services
- Private label programs
- Subscription services
- Dropshipping services
- Products and services offered by NaturaVital Clinical
By accessing or using our Website or Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use our Website or Services.

You must be at least 18 years old to use our Website or purchase products.

2. Changes to Terms

We may revise these Terms at any time at our sole discretion. Updates are effective immediately upon posting.

Your continued use of the Website constitutes acceptance of the revised Terms.

3. Scope of Services

NaturaVital Clinical is a private label and direct-to-consumer supplement company providing:
- Clinically formulated dietary supplements
- Dropshipping fulfillment
- Private label manufacturing coordination
- Subscription-based supplement programs
- Digital brand services (if applicable)
We reserve the right to modify, suspend, or discontinue any Service at any time.

4. No Medical Advice

All information provided on this Website is for informational purposes only and is not medical advice.

Statements regarding dietary supplements have not been evaluated by the Food and Drug Administration.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

Always consult a licensed healthcare provider before beginning any supplement regimen.

5. Orders & Payments

All orders must be paid in full before processing.

We reserve the right to:
- Refuse or cancel any order
- Limit quantities
- Correct pricing errors
Prices are subject to change without notice.

You are responsible for any applicable taxes, customs duties, or import fees.

6. Subscriptions

If you enroll in a subscription:
- You authorize recurring charges to your payment method.
- Subscriptions auto-renew unless canceled before the next billing date.
- Subscription fees are non-refundable once charged.
You may cancel your subscription through your account dashboard.

7. Shipping & Fulfillment

Orders are processed after payment is received.

Estimated delivery times are not guaranteed.

We are not responsible for delays caused by:
- Carriers
- Customs
- Weather
- Incorrect address provided by customer
Risk of loss transfers to you upon carrier delivery.

8. No Returns Policy

Due to the nature of ingestible health products:

NaturaVital Clinical does not accept returns.

Refunds or replacements are only issued for:
- Damaged items
- Defective products
- Incorrect shipments
- Verified lost packages
Claims must be submitted within 30 days of delivery or estimated delivery date.

9. Private Label & Brand Holder Responsibility

If you use our private label or dropshipping services:

You are solely responsible for:
- Compliance with all local, national, and international laws
- Product labeling compliance
- Marketing claims and advertising content
- Required disclosures and regulatory filings
- Product liability insurance
- Import/export compliance
You agree to indemnify and hold NaturaVital Clinical harmless from any claims arising from your brand’s marketing, labeling, or regulatory violations.

10. Intellectual Property

All content on this Website — including:
- Logos
- Branding
- Product names
- Designs
- Text
- Graphics
- Formulations (where applicable)
are the property of NaturaVital Clinical and may not be used without written permission.

You may not:
- Reproduce
- Copy
- Modify
- Distribute
- Reverse engineer
any portion of the Website or Services.

11. User Conduct

You agree not to:
- Use the Website for unlawful purposes
- Submit false information
- Attempt to interfere with Website security
- Upload harmful code or malware
- Engage in abusive or fraudulent behavior
We reserve the right to terminate accounts for violations.

12. Third-Party Services

We may integrate with:
- Shopify
- TikTok Shop
- Payment processors
- Shipping carriers
- Manufacturing partners
We are not responsible for third-party services or their policies.

13. Limitation of Liability

To the fullest extent permitted by law:

NaturaVital Clinical shall not be liable for:
- Indirect or consequential damages
- Loss of profits
- Loss of data
- Business interruption
Our total liability shall not exceed the amount paid for the product or service giving rise to the claim.

Some jurisdictions do not allow certain liability limitations; in such cases, liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless NaturaVital Clinical and its affiliates from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your misuse of our products
- Your marketing claims
- Your regulatory non-compliance
- Your breach of law
15. Warranty Disclaimer

All products and services are provided “AS IS” and “AS AVAILABLE.”

We make no warranties, express or implied, including:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
We do not guarantee specific health results.

16. Governing Law

These Terms shall be governed by and construed under the laws of the State of [Insert State], United States, without regard to conflict of law principles.
LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. SUPLIFUL, AND ITS DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS, AND PROVIDERS DO NOT WARRANT THAT:

(A) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION;

(B) ANY DEFECTS OR ERRORS WILL BE CORRECTED;

(C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR

(D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES AND THE WEBSITE ARE SOLELY AT YOUR OWN RISK.
SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

K. Dispute Resolution

If a dispute arises from or relates to these Terms of Use, You agree to first contact Supliful Support to attempt to resolve the issue. If the dispute cannot be settled through direct contact with Supliful Support, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to these Terms of Use shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
To the extent any claim, dispute, or controversy regarding Supliful or the Services is not arbitrable under applicable laws or otherwise, You and Supliful both agree that any claim or dispute regarding Supliful will be resolved exclusively in accordance with Clause K.3 of these Terms of Use.
These Terms of Use shall be governed by the laws of the State of Delaware, without respect to its conflict of laws principles. You agree to submit to the personal jurisdiction of the United States District Court for the District of Delaware, for any actions not subject to Arbitration as outlined in Clause K.1 herein.
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OF USE OR THE WEBSITE OR THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
No waiver by Supliful of any term or condition set out in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Supliful to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.
If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

These Terms of Use, the Privacy Policy, and the IP Policy constitute the sole and entire Agreement between You and Supliful regarding the Website and the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website and the Services.

This Website is operated by Brand On Demand, Inc., a Delaware corporation (doing business as Supliful).

All feedback, comments, requests for technical support, and other communications relating to the Website should be directed to help@supliful.com.

17. Arbitration Agreement & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

You and NaturaVital Clinical agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Website, the Services, or the purchase or use of any products (collectively, “Disputes”) shall be resolved exclusively through final and binding arbitration, rather than in court, except as expressly provided below.

a. Governing Arbitration Rules

Arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, as modified by this Agreement.

The arbitration shall be conducted by a single arbitrator with experience in commercial, e-commerce, or health-related matters.

b. Location & Format

Unless otherwise agreed:

Arbitration shall take place in [Insert State, USA], or
May be conducted remotely via videoconference at the arbitrator’s discretion.

c. No Class Actions

You and NaturaVital Clinical agree that all Disputes must be brought in an individual capacity only.

You expressly waive the right to:

Participate in a class action
Join consolidated claims
Act as a private attorney general

The arbitrator may not consolidate claims or award relief on a class-wide basis.

d. Exceptions

Either party may bring a claim in small claims court if the claim qualifies and remains individual.

Claims involving intellectual property rights, misuse of trademarks, or unauthorized use of proprietary materials may be brought in a court of competent jurisdiction for injunctive or equitable relief.